Privacy policy

Last updated: 1st October 2023

This Privacy Policy describes how James Gibson Ironmongers (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from james-gibson-ironmongers.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, including direct interactions with you, Google Analytics, and the Facebook Pixel. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations under GDPR and UK data protection regulations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
• Interactions with third-party services, including social media platforms such as Facebook, LinkedIn, and TikTok.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain details about your interactions with the Services ("Usage Data"). This is accomplished through the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data encompasses information regarding how you access and use our Site, such as device and browser details, network connection information, IP addresses, and other data related to your interaction with our Services.

Information We Obtain from Third Parties

We may also obtain data about you from third-party sources, including:

• Companies assisting our Site and Services, notably Shopify.
• Our payment processors, who gather payment data (like bank details, credit or debit card information, billing address) to process your transactions and deliver the products or services you've requested, as part of our contractual agreement with you.
• Third parties, with whom we collaborate, might automatically gather certain data through online tracking tools such as pixels, web beacons, developer kits, third-party libraries, and cookies when you engage with our Services, Site, or the emails we send.

All information sourced from third parties is treated in compliance with this Privacy Policy. We assume no responsibility for the accuracy of third-party provided data or for their policies and practices.

How We Use Your Personal Information

• Providing Products and Services: To offer the Services and fulfil our contractual obligations, such as order fulfilment, payment processing, shipping arrangement, facilitating returns, and account management.
• Marketing and Advertising: For promotional purposes, which includes marketing communications and tailoring advertisements to your preferences.
• Security and Fraud Prevention: To detect, investigate or act upon potential fraudulent, illegal or malicious activities.
• Communication: To provide customer support, respond to your enquiries, and enhance our Services.

Cookies

Our Site, like many others, utilises Cookies. Specific information related to the Cookies we use, especially in association with Shopify, can be found at Shopify's Cookie Policy. We employ Cookies for several reasons, including improving the functionality and optimisation of our Services. Some third parties and service providers may also be allowed to use Cookies on our Site to better cater services and advertising. Most web browsers accept Cookies by default, but you can change settings to reject them. Do note that doing so might affect the functionality of certain Services.

How We Disclose Personal Information

We may share your personal details with third parties under specific circumstances for legitimate reasons:

• With third-party service providers and vendors (like IT management, payment processing, analytics, storage, and shipping).
• With business and marketing associates, such as Shopify.
• At your directive or with your explicit consent.
• Within our corporate group or affiliates.
• During business events like mergers or in legal scenarios.

Over the past year, we have disclosed the following personal details for the aforementioned purposes:

• Identifiers: Basic contact and order/account information
• Commercial Information: Order details, shopping habits, customer service interactions
• Internet Data: Usage data

These details have been shared with:

• Third-party service providers (ISP, payment processors, data analytics, customer support, etc.)
• Business and marketing partners
• Affiliates

We don't use or disclose sensitive personal information to deduce particular characteristics about you.

Personal Information Usage for Advertising

If you see us advertising on platforms like Shopify Audiences or other services, it's because we occasionally "sell" or "share" personal data for marketing purposes. Here's a brief on what's shared and with whom:

• Identifiers: Basic contact details, order, and account information go to our business and marketing partners.
• Commercial Information: Records of what you've bought and your shopping data are also shared with these partners.
• Internet Activity: Your usage data might be passed along to these partners as well.

User-Generated Content

Feel free to post product reviews and other content on our platform. But remember, anything you post is public. We can't control how others might use this public data, and we're not responsible for its misuse.

Links to Third Party Websites

We sometimes link out to other websites. They have their own privacy rules, so it's a good idea to check those out when you visit them.

Children's Data

We don't knowingly collect data from children. If you're a guardian and believe we might have such data, please get in touch so we can remove it.

Data Security and Retention

We do our best to keep your data safe, but remember, no system is 100% secure. We hold onto your personal data based on various factors like account needs and legal requirements.

Your Rights

Depending on where you're from, you might have the right to:

• Access Your Data: Ask us what personal data we have about you.
• Delete Your Data: Request we erase your data from our systems.
• Correct Your Data: If we've got something wrong, tell us, and we'll correct it.
• Data Portability: Ask us to hand over your data to you or another provider.

If you want to opt out of advertising or sharing, there's a way to do that. And if you disagree with how we handle your request, you can appeal.

Handling Complaints

If you're not happy with how we've treated your personal data, please tell us. If you're still not satisfied, you might be able to take it up with a local data protection authority.

Getting in Touch

Got questions about our privacy practices? Reach out to us:

• Call: 01254 701859
• Email: sales@jamesgibsondarwen.co.uk
• Mail: James Gibson Ironmongers Ltd, Warflex House, Darwen BB3 1AQ, United Kingdom.