Shipping policy

1. Introduction

   Welcome to James Gibson's Shipping Policy. We appreciate your trust in us to deliver your purchases safely, promptly, and efficiently. The following sections detail how we handle the delivery of products within the UK.

2. Coverage Area

   James Gibson solely delivers to addresses within the United Kingdom. Orders outside of these regions will not be processed.

3. Shipping Rates

   All shipping rates are calculated at the checkout. Rates are determined based on the size, weight, and destination of the package.

4. Dispatch Times

   Most orders are dispatched within 1-3 working days of the purchase. During busy periods, dispatch times may vary. You will receive a confirmation email when your order has been sent.

5. Delivery Times

   Once dispatched, most deliveries within the UK take 2-5 working days. However, some remote areas may experience slightly longer delivery times.

6. Delivery Tracking

   All shipments will be provided with a tracking number. Once your order has been dispatched, you will receive an email with your tracking details, allowing you to monitor your parcel's journey.

7. Failed Deliveries

   If you're not available at the time of delivery, the courier will leave a note explaining how to rearrange delivery or pick up your package from a local depot.

8. Shipping Restrictions

   There may be certain restrictions on products due to their nature or size. Any such restrictions will be specified on the product page.

9. Damaged Items

   If your items arrive damaged, please contact our customer service team within 24 hours of receipt. We'll arrange for a replacement or refund, based on the situation.

10. Changes to Our Shipping Policy

    We reserve the right to update or change our Shipping Policy at any time. Any changes made will be updated on this page.

For any queries regarding our Shipping Policy, please get in touch with our customer service team.